Orders & Delivery
Order cancellation, order tracking, duties and import taxes
Shipping policy
Over the years, we’ve refined our delivery rates to keep our products accessible and in line with today’s e-commerce standards. Canada & United States: FREE on orders over $99 CAD/USD (before taxes). Except for Alaska. Orders are shipped from the war
How do I track my order ?
After completing your order, you will receive an order confirmation email right away. Your tracking information will be sent in a separate email once your package is prepared for shipment. We process and pack orders on the next business day (Monday t
Shipping timeframes
Orders are shipped from the warehouse closest to the destination country. Orders are shipped from our Watervliet, NY warehouse. Standard Shipping: typically 1–5 business days. Express Shipping: typically 2–4 business days. Remote or rural areas: deli
In-store pickup
If you are located near our store at 3750 Losch Boulevard, Saint-Hubert, QC, J3Y 5T6, Canada, and selected the “Pick Up In-Store” option at checkout. Our opening hours are:. Monday - 8:30am to 16:30pm. Tuesday - 8:30am to 16:30pm. Wednesday - 8:30am
Duties and import taxes
Orders shipped within Canada or the United States are not subject to customs duties or import taxes. For Europe and International orders, all duties and import taxes are estimated and collected at checkout through our authorized duty-payment partner,
Do you ship internationally?
Yes, we ship worldwide and have many customers across Europe, Asia, and other international destinations. 🌍Shipping rates vary depending on the country, and the applicable cost will be displayed at checkout. If you encounter any issues completing yo
Shipping to P.O. boxes or rural areas
Yes, we do ship to P.O. boxes and rural postal codes.However, these addresses may be subject to a delivery surcharge ranging from $15 to $50, depending on the carrier and destination. If this applies to your order, we will contact you before shipping
Order cancellations and modifications
We ship fast so you get your gear sooner! To ensure your order isn't delayed, our team begins processing shipments shortly after they are placed. However, we now offer a 30-minute self-service window immediately following your purchase where you can
I did not receive a confirmation email
If you haven’t received a confirmation email, this could be due to a few reasons. You may have incorrectly typed your email address when placing the order, there may be a tech delay in confirmation emails, the confirmation ended up in the spam folder