Orders & Delivery
Order cancellation, order tracking, duties and import taxes
Shipping policy
Over the years, we’ve refined our delivery rates to keep our products accessible and in line with today’s e-commerce standards. Canada & United States: FREE on orders over $99 CAD/USD (before taxes). Except for Alaska. For orders shipped within Canad
How do I track my order ?
After completing your order, you will receive an order confirmation email right away. Your tracking information will be sent in a separate email once your package is prepared for shipment. We process and pack orders on the next business day (Monday t
Shipping timeframes
For orders shipped within Canada and the United States, the Standard Shipping option generally provides delivery within 2 to 7 business days. Deliveries to remote or rural areas may require up to 10 business days. The Express Shipping option typicall
In-store pickup
If you are located near our store at 3750 Losch Boulevard, Saint-Hubert, QC, J3Y 5T6, Canada, and selected the “Pick Up In-Store” option at checkout, please contact us before stopping by.This ensures that a team member is available to assist you — ot
Duties and import taxes
Orders shipped within Canada or the United States are not subject to customs duties or import taxes. For Europe and International orders, all duties and import taxes are estimated and collected at checkout through our authorized duty-payment partner,
Do you ship internationally?
Yes, we ship worldwide and have many customers across Europe, Asia, and other international destinations. 🌍Shipping rates vary depending on the country, and the applicable cost will be displayed at checkout. If you encounter any issues completing yo
Shipping to P.O. boxes or rural areas
Yes, we do ship to P.O. boxes and rural postal codes.However, these addresses may be subject to a delivery surcharge ranging from $15 to $50, depending on the carrier and destination. If this applies to your order, we will contact you before shipping
Order cancellations and modifications
Once orders are placed, our team begins processing them within minutes, so we are unable to edit or cancel orders after this point. This includes:. We understand that sometimes plans change, and we're sorry we can't modify or cancel orders once they'
I did not receive a confirmation email
If you haven’t received a confirmation email, this could be due to a few reasons. You may have incorrectly typed your email address when placing the order, there may be a tech delay in confirmation emails, the confirmation ended up in the spam folder