Shipping policyUpdated 2 days ago
Shipping Information
Over the years, we’ve refined our delivery rates to keep our products accessible and in line with today’s e-commerce standards.
Free Shipping
Canada & United States: FREE on orders over $99 CAD/USD (before taxes). Except for Alaska.
Shipping Options
| Destination | Order Amount | Standard (2–7 business days) | Express (2–4 business days) |
|---|---|---|---|
| Canada & United States | Under $99 (CAD/USD) | Calculated at checkout | Calculated at checkout |
| Canada & United States | $99+ (CAD/USD, before tax) | FREE | Calculated at checkout |
| Alaska | Under $170 USD | Calculated at checkout | Calculated at checkout |
| Alaska | $170+ USD | FREE | Calculated at checkout |
| Note: P.O. Boxes or rural ZIP/postal codes may incur a surcharge of $15–$50 CAD. |
Shipping timeframes
For orders shipped within Canada and the United States, the Standard Shipping option generally provides delivery within 2 to 7 business days. Deliveries to remote or rural areas may require up to 10 business days. The Express Shipping option typically provides delivery within 2 to 4 business days.
Orders fulfilled from our Watervliet, NY warehouse (serving U.S. customers) typically arrive within 1 to 5 business days, depending on the destination and selected shipping method.
Shipments originating from our Montreal, Canada, warehouse may reach nearby regions more quickly due to proximity.
For orders shipped to Europe and other international destinations, delivery times generally range from 7 to 14 business days, but may extend up to 22 business days depending on destination, customs clearance, and carrier transit times.
In-store pickup
If you are located near our store at 3750 Losch Boulevard, Saint-Hubert, QC, J3Y 5T6, Canada, and selected the “Pick Up In-Store” option at checkout, please contact us before stopping by.
This ensures that a team member is available to assist you — otherwise, the door may not be open.
Pickup at our US warehouse in Watervliet, NY is currently not available.
You can reach us by email at [email protected], via live chat during opening hours, or by phone at 1-833-527-5470.
Duties and import taxes
Orders shipped within Canada or the United States are not subject to customs duties or import taxes.
For Europe and International orders, all duties and import taxes are estimated and collected at checkout through our authorized duty-payment partner, Deliver Duty Paid (DDP). This process ensures that any applicable import fees are paid in advance, preventing additional charges or delays upon delivery.