Returns & Refunds
Returns policy, How to request a return?
Return policy
We want your experience with Zebrasclub to be simple and worry-free. If something isn’t right, you can return most items within 30 days of delivery, as long as they are unused and in their original condition. All returns must be submitted through our
Start a return
You may choose one of two methods:. Once approved, we’ll send you a prepaid return shipping label and detailed instructions. Return‑label costs are the customer’s responsibility and will be deducted from your refund; you’ll see the exact amount in yo
Return inspection and refund process
After your returned item arrives at our warehouse, our team will carefully inspect it to ensure it meets our return requirements. Once the inspection is complete and your return is approved, we will process your refund. The refund will be issued dire
Is my original shipping charge refundable ?
No, original shipping fees are non-refundable.
Exchanges
We do not process online exchanges. In-person exchanges are available at our Saint Hubert, CA warehouse. We are unable to accept in-person exchanges at our Watervliet, NY, USA warehouse at the moment.
Price adjustment policy
At Zebrasclub.com, we value our customers and want you to feel confident in your purchases. If you purchase an item within 7 days prior to the start of a sale, and that item is discounted during the promotion, you may request a price adjustment refun